Frequently Asked Questions
Got Questions?
Everything you need to know about privacy-first analytics.
Getting Started
Do I need to add a cookie consent banner?
No. AI Infos Web Statistics is completely cookie-free and does not use fingerprinting. Since we collect no personal data that requires consent under GDPR, ePrivacy (PECR), or CCPA, you do not need a consent banner for our tracking script.
How do I install the tracking script?
Add one <script> snippet to your website — copy it from your website's Install Script page in the dashboard. Works with any platform: WordPress, Webflow, Ghost, custom HTML, or any framework.
Does it slow down my website?
No. The tracking script is under 2KB (minified + gzipped), loads asynchronously, and does not block page rendering. It has no impact on Core Web Vitals scores.
How many websites can I track?
The free plan allows 1 website. Paid plans allow multiple websites — see our pricing page for details.
Privacy & Compliance
Is this GDPR compliant?
Yes. We anonymise IP addresses (SHA-256 hash, never stored raw), use no cookies, no fingerprinting, and collect no personally identifiable information. Your visitors are not tracked across websites.
Is this CCPA compliant?
Yes. Since we do not collect "personal information" as defined under CCPA (no names, emails, IPs, device IDs, or cross-site tracking), the CCPA opt-out requirements do not apply to our analytics script.
Do you comply with PECR / ePrivacy?
Yes. PECR applies to cookies and similar tracking technologies. Since our script uses neither, PECR consent requirements are not triggered.
Where is my data stored?
Your analytics data is stored on your server — either self-hosted or in the cloud region you chose during setup. We do not sell or share your data with third parties.
Can my visitors request data deletion?
Since we store no personally identifiable data (IPs are anonymised before storage), individual visitor identification and deletion is not applicable. Account holders can delete all their analytics data at any time from Settings → Export & Delete.
Data & Analytics
How accurate is the data?
Very accurate — often more so than cookie-based tools. Because we don't rely on cookies, we see visits from users who have cleared cookies or use private browsing. We count unique visitors by anonymised daily fingerprint, so returning visitors are de-duplicated within a session.
Does it track bots and crawlers?
No. Our tracking script only fires in real browsers with JavaScript enabled, automatically filtering out most bots. We also filter known bot User-Agent strings server-side.
How long is data retained?
By default, data is retained for 365 days. You can configure this in your account settings. Free plans retain data for 90 days.
Can I export my data?
Yes. Go to Settings → Export & Delete to download your analytics data in CSV or JSON format at any time.
Goals & Events
What are goals?
Goals let you track specific conversions — like a user visiting a thank-you page (page visit goal) or clicking a button (custom event goal). You can see conversion rates and trends for each goal.
How do I track custom events?
Add
window.webStats.trackEvent('EventName') to your page JavaScript, or use data-ws-event="EventName" on any HTML element. Events appear automatically in the Events tab.Can I track UTM campaigns?
Yes. Any URL with UTM parameters (utm_source, utm_medium, utm_campaign) is automatically attributed and visible in the Campaigns tab.
Billing & Account
Can I cancel at any time?
Yes. Cancel from your billing settings — no questions, no retention flows. See our Refund Policy for details.
Do you offer a free trial?
Yes — all new accounts start with a 14-day free trial with full access to all features.
What happens when my trial ends?
Your account automatically downgrades to the free plan. Your data is retained and the tracking script keeps working within free plan limits. You can upgrade at any time.