Refund & Cancellation Policy

1. Free Plan

The free plan has no payment associated with it. You can delete your account at any time from Settings → Export & Delete.

2. Paid Subscriptions — Monthly Billing

• You may cancel your subscription at any time. Access continues until the end of the billing period.
• We do not provide pro-rata refunds for partial months on monthly plans, except within the 14-day guarantee window.
• No refunds are issued for unused page view quota within a billing period.

3. Paid Subscriptions — Annual Billing

• Annual plans may be cancelled at any time.
• If cancelled within the first 14 days: full refund.
• If cancelled after 14 days but before 6 months: pro-rata refund for remaining complete months.
• No refund for cancellations after 6 months of an annual term.

4. Exceptional Circumstances

We will issue a full refund if:

• A technical issue on our side caused your data not to be recorded for a period exceeding 24 hours
• We are required to issue a refund under applicable consumer protection law in your jurisdiction
• We discontinue the service (you'll receive at least 60 days' notice)

5. How to Request a Refund

Email us at our contact form with your account email and the reason for your request. We process refund requests within 5 business days. Refunds are credited back to the original payment method.

6. Chargebacks

Please contact us before initiating a chargeback with your bank. We will work to resolve any billing issue promptly. Unresolved chargebacks may result in account suspension.

7. EU / UK Consumer Rights

If you are an EU or UK consumer (not purchasing for a business), you have a statutory 14-day right of withdrawal from the date of purchase, in addition to any rights above. This right may not apply if you have already used the service during this period.